Last Updated: August 29, 2024
This Privacy Notice for Mission Storage Group LLC ("we," "us," or "our") outlines how and why we may access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"). This includes when you:
• Visit our website at https://missionstoragegroup.com/ or any other website of ours that links to this Privacy Notice.
• Use our services, such as self-storage rentals, investments in self-storage facilities, and inquiries about purchasing self-storage facilities.
• Engage with us in other related ways, including sales, marketing, or events.
Questions or Concerns?
Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you disagree with our policies and practices, please do not use our Services. Should you have any questions or concerns, please contact us at customersupport@missionstoragegroup.com.
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SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice. For more details on any of these topics, r use our table of contents to navigate to the section you are interested in.
• What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on your interactions with us and the Services, your choices, and the products and features you use. Learn more about the personal information you disclose to us.
• Do we process any sensitive personal information?
Some information may be considered "special" or "sensitive" in certain jurisdictions, such as racial or ethnic origins, sexual orientation, and religious beliefs. We may process sensitive personal information with your consent or as permitted by applicable law. Learn more about sensitive information we process.
• Do we collect any information from third parties?
We do not collect any information from third parties.
• How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with legal obligations. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
• In what situations and with which parties do we share personal information?
We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.
• How do we keep your information safe?
We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Learn more about how we keep your information safe.
• What are your rights?
Depending on where you are located geographically, applicable privacy law may provide you with certain rights regarding your personal information. Learn more about your privacy rights.
• How do you exercise your rights?
The easiest way to exercise your rights is by visiting www.missionstoragegroup.com or by contacting us at customersupport@missionstoragegroup.com. We will consider and act upon any request in accordance with applicable data protection laws.
• Want to learn more about what we do with any information we collect?
Review the Privacy Notice in full.
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TABLE OF CONTENTS
1. What Information Do We Collect?
2. How Do We Process Your Information?
3. When and With Whom Do We Share Your Personal Information?
4. What Is Our Stance on Third-Party Websites?
5. Do We Use Cookies and Other Tracking Technologies?
6. How Long Do We Keep Your Information?
7. How Do We Keep Your Information Safe?
8. Do We Collect Information from Minors?
9. What Are Your Privacy Rights?
10. Controls for Do-Not-Track Features
11. Do United States Residents Have Specific Privacy Rights?
12. Do We Make Updates to This Notice?
13. How Can You Contact Us About This Notice?
14. How Can You Review, Update, or Delete the Data We Collect from You?
15. How Can You Opt out of emails and text messages?
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1. WHAT INFORMATION DO WE COLLECT?
Personal Information You Disclose to Us
In Short: We collect personal information that you voluntarily provide to us.
We collect personal information that you provide when you register on the Services, express an interest in our products or Services, participate in activities on the Services, or contact us. The personal information we collect may include the following:
• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Usernames
• Passwords
• Debit/credit card numbers
• Contact preferences
• Billing addresses
• Contact or authentication data
• (We do not collect SSN’s)
• Driver's license numbers
Sensitive Information
With your consent or as otherwise permitted by applicable law, we process sensitive information, including:
• Other government identifiers like driver’s license or identification cards
Payment Data
We may collect data necessary to process your payment if you choose to make purchases. This includes your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored by Easy Storage Solutions or StorEdge, companies of Storable, Inc. You may find their privacy notice here.
All personal information you provide must be true, complete, and accurate. You must notify us of any changes to such personal information.
Information Automatically Collected
In Short: Some information—such as your Internet Protocol (IP) address and/or browser and device characteristics—is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (e.g., your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information. This information is primarily needed to maintain the security and operation of our Services and for internal analytics and reporting purposes.
The information we collect includes:
• Log and Usage Data: Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services.
• Device Data: Information about your computer, phone, tablet, or other devices used to access the Services.
• Location Data: Information about your device's location, either precise or imprecise, depending on the settings of the device used to access the Services.
Google API
Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
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2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and manage our Services, communicate with you, ensure security and prevent fraud, and comply with legal requirements. We may also process your information for other purposes with your consent.
We process your personal information for various reasons based on your interaction with our Services, including:
• Account Creation and Management: We process your information to facilitate account creation, authentication, and management. This allows you to create, log in to, and maintain your account.
• Service Delivery: We process your information to provide you with the services you request and ensure their proper delivery.
• Support and Inquiries: We process your information to respond to your inquiries, offer support, and resolve any issues you may encounter with our Services.
• Administrative Communications: We process your information to send you important information about our products and services, changes to our terms and policies, and similar updates.
• Order Management: We process your information to fulfill and manage your orders, including payments, returns, and exchanges made through our Services.
• User Communication: We process your information to facilitate communication between users if you use features that enable user-to-user interactions.
• Feedback Requests: We process your information to request feedback and contact you about your use of our Services.
• Marketing and Promotions: We process your personal information for marketing purposes if it aligns with your preferences. You can opt out of marketing emails at any time. For more information, see "WHAT ARE YOUR PRIVACY RIGHTS?" below.
• Service Protection: We process your information to maintain the safety and security of our Services, including monitoring and preventing fraud.
• Service Improvement: We process your information to identify usage trends, assess the effectiveness of our promotional campaigns, and enhance our Services, products, marketing, and your overall experience.
• Legal Compliance: We process your information to fulfill our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
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3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following third parties.
We may need to share your personal information in the following situations:
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
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4. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
In Short: We are not responsible for the safety of any information you share with third parties that we may link to or who advertise on our Services but are not affiliated with our Services.
The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties not affiliated with us. We do not make any guarantees regarding any such third parties, and we are not liable for any loss or damage caused by the use of third-party websites, services, or applications. The inclusion of a link to a third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third-party websites. Any data collected by third parties is not covered by this Privacy Notice. SMS consent or phone numbers are not shared for the purpose of SMS with third parties or affiliates. You should thoroughly review the Privacy Policies of such third parties and contact them directly with any questions.
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5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: Yes, we use cookies and other tracking technologies to collect and store your information.
We use cookies and similar tracking technologies (such as web beacons and pixels) to gather information when you interact with our Services. These technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and support basic site functions.
We also allow third parties and service providers to use these technologies on our Services for purposes including analytics and advertising. This can involve managing and displaying advertisements, tailoring ads to your interests, or sending reminders for abandoned shopping carts (depending on your communication preferences). These third parties may use their technology to deliver advertisements about products and services that align with your interests, which may appear on our Services or on other websites.
If these online tracking technologies are considered a "sale"/"sharing" under applicable US state laws (including targeted advertising), you can opt out by submitting a request as described in the section "DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?" below.
For detailed information on how we use cookies and how you can refuse certain cookies, please refer to our Cookie Notice.
Google Analytics
We may share your information with Google Analytics to track and analyze the use of our Services. We may use Google Analytics Advertising Features, such as Google Analytics Demographics and Interests Reporting. To opt out of being tracked by Google Analytics across our Services, visit https://tools.google.com/dlpage/gaoptout. You can also manage your preferences for Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. Additional opt-out options include http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice. For more information on Google's privacy practices, please visit the Google Privacy & Terms page.
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6. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is mandated or permitted by law.
We will keep your personal information only as long as necessary for the purposes specified in this Privacy Notice. However, if a longer retention period is required or permitted by law (such as for tax, accounting, or other legal reasons), we will comply accordingly. No purpose outlined in this notice will necessitate retaining your personal information beyond the duration of your account with us.
When there is no ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If deletion or anonymization is not possible (for instance, if your information is stored in backup archives), we will securely store and isolate your personal information from further processing until deletion is feasible.
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7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We implement organizational and technical security measures to protect your personal information.
We have established reasonable technical and organizational measures to safeguard your personal information. SMS consent or phone numbers are not shared for the purpose of SMS with third parties or affiliates. Despite these measures, no electronic transmission or storage technology can be guaranteed 100% secure. Therefore, we cannot guarantee that unauthorized third parties, such as hackers or cybercriminals, will not access, steal, or modify your information. While we strive to protect your personal information, the transmission of data to and from our Services is at your own risk. You should only access the Services in a secure environment.
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8. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect or market data to children under 18 years of age.
We do not knowingly collect, solicit, or market data to children under 18 years of age, nor do we sell such personal information. By using the Services, you affirm that you are at least 18 years old or are the parent or guardian of a minor who consents to the minor's use of the Services. If we discover that we have collected personal information from users under 18, we will deactivate the account and take reasonable measures to delete such data promptly. If you believe we have collected data from children under 18, please contact us at customersupport@missionstoragegroup.com.
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9. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: Depending on your location, you may review, update, or terminate your account at any time.
Withdrawing Your Consent: If we are processing your personal information based on your consent (either express or implied, depending on applicable law), you have the right to withdraw that consent at any time. You can do this by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
Please note that withdrawing consent will not affect the lawfulness of processing that occurred before the withdrawal. Additionally, when permitted by applicable law, the processing of your personal information may continue based on lawful grounds other than consent.
Account Information: To review or change the information in your account or to terminate your account, you can:
• Log in to your account settings and update your user information.
• Contact us using the contact information provided.
Upon request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information to prevent fraud, troubleshoot problems, assist with investigations, enforce legal terms, or comply with legal requirements.
For questions or comments regarding your privacy rights, please email us at customersupport@missionstoragegroup.com.
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10. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and applications offer a Do-Not-Track ("DNT") feature or setting to signal a preference not to have your online browsing activities monitored and collected. Currently, there is no uniform technology standard for recognizing and implementing DNT signals. Therefore, we do not respond to DNT browser signals or any similar mechanisms that communicate a preference not to be tracked online. If a standard for online tracking is adopted in the future, we will update this Privacy Notice accordingly.
California law requires us to disclose how we respond to web browser DNT signals. Since there is no industry or legal standard for recognizing or honoring DNT signals at this time, we do not respond to them.
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11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have specific rights regarding your personal information. These rights may include requesting access to and receiving details about the information we hold about you, correcting inaccuracies, obtaining a copy, or deleting your personal data. You may also withdraw your consent to our processing of your data. These rights can be subject to limitations under applicable laws. Further details are provided below.
Categories of Personal Information We Collect
Over the past twelve (12) months, we have collected the following categories of personal information:
Category Examples Collected
A. Identifiers Contact details such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, IP address, email, account name YES
B. Personal information (California Customer Records) Name, contact information, education, employment, employment history, and financial information YES
C. Protected classification characteristics Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data NO
D. Commercial information Transaction information, purchase history, financial details, and payment information NO
E. Biometric information Fingerprints and voiceprints NO
F. Internet or similar network activity Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements NO
G. Geolocation data Device location NO
H. Audio, electronic, sensory, or similar information Images and audio, video, or call recordings related to our business activities NO
I. Professional or employment-related information Business contact details, job title, work history, and professional qualifications if you apply for a job with us NO
J. Education Information Student records and directory information NO
K. Inferences drawn from collected information Inferences drawn from collected data to create profiles or summaries about preferences and characteristics YES
L. Sensitive personal information Account login details, debit or credit card numbers, driver’s licenses, precise geolocation, or other government identification YES
We only collect sensitive personal information as defined by applicable laws or with your consent. Such information may be used or disclosed to service providers or contractors for specific purposes. You may have the right to limit its use or disclosure. We do not use sensitive personal information to infer characteristics about you.
Additionally, we may collect other personal information through interactions with us in person, online, or via phone or mail, such as:
• Receiving assistance through customer support
• Participating in customer surveys or contests
• Facilitating the delivery of our Services and responding to your inquiries
We retain collected personal information as necessary to provide our Services or for:
• Category A: While you have an account with us
• Category B: While you have an account with us
• Category K: While you have an account with us
• Category L: While you have an account with us
Sources of Personal Information
To learn about the sources of personal information we collect, refer to the section, “WHAT INFORMATION DO WE COLLECT?”
How We Use and Share Personal Information
For information on how we process your personal data, see the section, “HOW DO WE PROCESS YOUR INFORMATION?”
Will Your Information Be Shared with Anyone Else?
We may disclose personal information to our service providers under a written contract. For details on disclosure, refer to the section, “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?”
We may use your personal information for our own business purposes, such as internal research and technological development. This use does not constitute a “sale” of your personal data.
We have not disclosed, sold, or shared any personal information for business or commercial purposes in the past twelve (12) months, and we do not plan to do so in the future.
Your Rights
Under certain US state data protection laws, you have rights including:
• The right to know if we are processing your personal data
• The right to access your personal data
• The right to correct inaccuracies in your personal data
• The right to request deletion of your personal data
• The right to obtain a copy of your personal data previously shared with us
• The right to non-discrimination for exercising your rights
• The right to opt out of processing your personal data for targeted advertising, sale, or profiling
Depending on your state, you may also have:
• The right to obtain a list of categories of third parties to whom we’ve disclosed personal data (as permitted by laws such as California's and Delaware's)
• The right to obtain a list of specific third parties to whom we’ve disclosed personal data (as permitted by Oregon's law)
• The right to limit the use and disclosure of sensitive personal data (as permitted by California's law)
• The right to opt out of the collection of sensitive data and personal data through voice or facial recognition features (as permitted by Florida's law)
How to Exercise Your Rights
To exercise these rights, contact us by visiting www.missionstoragegroup.com emailing us at customersupport@missionstoragegroup.com, or using the contact details provided at the end of this document.
Under certain state laws, you can designate an authorized agent to make a request on your behalf. We may deny requests from agents who do not provide proof of valid authorization.
Request Verification
We will verify your identity upon receiving your request to ensure it is you about whom we hold information. We may request additional information if necessary for verification and security purposes.
If a request is made through an authorized agent, we may require additional information to verify both your identity and the agent’s authorization.
Appeals
If we decline to act on your request, you may appeal by emailing us at customersupport@missionstoragegroup.com. We will provide a written explanation of our decision. If the appeal is denied, you may submit a complaint to your state attorney general.
California "Shine The Light" Law
California Civil Code Section 1798.83, also known as the "Shine The Light" law, allows California residents to request information about categories of personal information disclosed to third parties for direct marketing purposes and the names and addresses of those third parties in the previous calendar year. To make such a request, please use the contact details in the section, “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?”
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12. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as needed to remain compliant with relevant laws.
We may update this Privacy Notice periodically. Any updates will be indicated by a new "Revised" date at the top of this Privacy Notice. If we make significant changes, we may notify you by either posting a prominent notice of the changes or directly sending you a notification. We encourage you to review this Privacy Notice frequently to stay informed about how we are protecting your information.
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13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments regarding this notice, you can email us at customersupport@missionstoragegroup.com or contact us by mail at:
Mission Storage Group LLC
51194 Romeo Plank Road PMB 703
Macomb, MI 48042
United States
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14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Depending on the laws applicable in your country or state of residence, you may have the right to request access to your personal information, obtain details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your data. These rights may be restricted in some circumstances by applicable law. To request access to, update, or delete your personal information, please visit: www.missionstoragegroup.com.
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15. HOW CAN YOU OPT OUT OF EMAILS AND TEXT MESSAGES?
You may replay “STOP” to email or text messages received from us. However, you may not opt out of email or text messages that are required to provide our services to you, like invoicing, late notices, lien notices, auction notices or any other notice specifically related to our ongoing business relationship.
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